Refund policy

Last Updated: September 2026

Thank you for purchasing from Renaissance.

As our products and services are digital in nature, all purchases are generally non-refundable once access has been granted or the service has been activated.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

Duplicate payment was made for the same order.
Payment was completed successfully, but the purchased membership or digital service was not delivered.
A technical issue on our platform prevented access to the purchased service.

Non-Refundable Situations

Refunds will not be provided for:

Change of mind after purchase.
Failure to use the membership or service after activation.
Incorrect information provided during purchase.
Services already accessed, consumed, or delivered.

Cancellation Policy

Customers may request cancellation before membership activation or service delivery.

Once access has been granted, the order is considered fulfilled and cannot be cancelled.

Contact Us

For refund or cancellation requests, please contact:

Email: renaissanceenq@gmail.com